Monitoring the email sending infrastructure
At Jackrabbit Data Systems, we consistently monitor our email sending infrastructure to ensure smooth communication. In the rare event of a technical issue that hinders the email sending process, we immediately inform our users. You can stay updated on such occurrences by visiting our status page: https://status.jackrabbitdatasystems.com/
Understanding email delivery disruptions
Email delivery can be disrupted due to various reasons beyond infrastructure issues. Common causes include incorrect email addresses provided by the user or mail systems being unable to receive incoming messages.
Handling bounced emails
When an email fails to reach its recipient, it is termed as a 'bounce.' For instance, if a Professional Verification request cannot be delivered to a healthcare professional, we notify MARTA staff about this bounce. Such notifications are always sent to the mobilitycertification@itsmarta.com email address.
Example of a bounce notification email:
Resolving bounced professional verification requests
When a Professional Verification request bounces, our team is ready to assist. We can clear the request details, enabling the client to resend the request to the intended healthcare professional. Alternatively, clients have the option to switch to an offline verification method.
Recommended actions upon receiving a bounce notification:
- Respond to the notification: Reply to the bounce notification email to confirm if our team should clear the Professional Verification request details, allowing for a resend.
- Inform the client: Contact the client to inform them about the issue. Explain that we will reset the request details, enabling them to resend the request to their healthcare provider.
- Client notification: The client will be notified once the Professional Verification request is ready to be resent.